GENERAL:

New Lodge Farm Caravan and Camping is an adult only site, all guests and their visitors must be over 18 years of age.

A speed limit of 5mph is deployed throughout the site for the consideration and safety of our guests.

The site operates a one-way system for the safety of all guests. Please do not drive the wrong way around our site it is potentially dangerous and inconvenient for other visitors.

There is a designated stone chip driveway around the site. Please do not drive across the central grass islands or verges as a means of taking a shortcut.

Dogs must be kept on their leads throughout the site other than the designated dog walk area.

We do not normally accept group bookings or parties where we consider the numbers attending to have a detrimental impact on our other guests holiday experience. However, we do accept organised rallies on to our site.

Guests are asked to keep noise to a minimum at all times but particularly between 11:00pm and 08:00am for the benefit of everyone.

We do allow visitors to our guests as long as we have advanced warning or they report to the site office to be checked in prior to walking on to the campsite. There should be no more than two visitors per pitch (without prior agreement) and all visitors must leave site before 10:00pm. Please remember we are adults only so no under 18's are allowed to stay or visit the campsite, however temporary the nature of the visit.

Learner drivers and those under instruction are not permitted to drive on the site

We politely ask that people refrain from kite flying or erecting Flags or banners as they frighten our bird population that many visitors specifically attend site to observe.

The flying of drones over the site is strictly prohibited without prior notification and appropriate consent of the owners.

We do not allow vehicles or vans with commercial signage on the campsite.

All units and associated items must be pitched within the designated area provided and must not encroach on other pitches or the grass surrounds. You will be asked to move and re-site any unit or items that do not fit within the pitch boundaries.

Cleaning of units is not normally permitted. You will need to seek permission from the campsite management team.

The waste disposal points are provided for normal household waste and recycling. Disposal of awnings, gazebos, BBQ’s, carpets, tables, chairs, other furniture, domestic appliances and other large items will incur a financial penalty per item and possible suspension from further site visits.

We are an eco friendly site, which means we do not allow guests to burn any acrid materials that are brought to fuel firepits or barbeques. We specifically sell eco friendly logs for this purpose and comply with our eco requirements.

BEHAVIOUR:

It is important that both our guests and our staff act in a civil manner toward one another at all times. Whilst we will ensure this to be the case with our staff, any guest demonstrating aggressive or abusive behaviour toward our staff or other guests will have their booking terminated immediately, without refund and be ejected from site.

BOOKING:

Full payment is taken at the time of booking.

A minimum booking of 3 nights is required over Bank Holiday weekends.

A minimum booking of two nights are required for Glamping Units on a Friday or Saturday.

There should be a maximum of 1 pitch per booking as it is important accurate details of guest occupancy are recorded for fire and safety purposes.

Pitches cannot be reserved. We only reserve pitches for those guests with mobility issues. Pitch occupation is based on a first come, first serve basis. 

Occupancy rates are based on 2 adults per booking. Additional adults up to 4 persons per pitch will be charged at the appropriate rates specified on our tariffs section.

Well behaved and restrained dogs are welcome at our site. 

A maximum of two dogs per pitch.

There are no dogs allowed in the Glamping Units.

A restriction of one car (as well as the living unit) is allowed per pitch. 

Sign written/commercial vehicles are not accepted on site.

Additional cars can be accommodated in our overflow car park by prior agreement with the Park Manager at a cost of £5.00 per night.

We ask you to not leave your vehicle in the main car park especially at weekends as this can take valuable spaces from visiting Farm Shop and Café Bar customers. You may be asked to move your car if it causes an obstruction or is not parked in the designated overflow section.

The name provided throughout the booking will be responsible for adherence to the site rules and the cost of repairing breakages or other such damage caused during the stay.

If for whatever reason you are unable to leave site at the appointed time, current charges will be applied to the rest of time spent on the campsite.

CANCELLATION:

Unless prior arrangements have been made, we reserve the right to re let a pitch unclaimed after 8 pm on the evening of arrival.

In all circumstances a refund or booking transfer will be made available on cancellations up to 14 dates prior to the scheduled date of arrival. No refunds will be made if a cancellation falls within the 14 days prior to arrival. If a transfer to a new season is required then the original fee will be used as a credit against the new booking.

Please note that New Lodge Farm can only refund the amount of the tariff we receive and not any booking fee charged by other third party online booking providers you may have used.

ARRIVAL: 
Caravan, Motorhome and Camping arrival time no earlier than 12:00p.m. and no later than 8:00pm on the day of your booking. 

Glamping Unit arrival times are no earlier than 3:00pm and no later than 8:00pm on the day of your booking.

If you arrive sooner you may be asked to wait in the Cafe Bar until the appropriate time.

DEPARTURE:

Caravan/ Motorhome and tent Pitches must be vacated by 11:00am on the day of departure.

Glamping Units must be vacated by 10:00am on the day of the departure.

Extended stays may be available by prior arrangement with reception.

No refunds can be given for early departure.

IMPORTANT:

We reserve the right to terminate the booking/agreement without refund of money and eject any guest if their behaviour breaches any of the terms and conditions mentioned or who consciously attempts to spoil the enjoyment of other guests. Anyone breaching rules or causing disruption will be ejected from the site immediately.

Please note, we retain the right, during times of extreme weather conditions to suspend the use of firepits and barbeques on the site for fire, health and safety reasons.